Common Questions

DO YOU PROVIDE TRANSPORTATION?
YES, we pick up at all hotels on seven mile beach and cruise ship passengers will be advised where to meet your bus when you book your reservation .

DO WE HAVE TO PAY FOR TRANSPORTATION?
NO, all prices listed here includes transportation to and from your destination.

HOW FAR IN ADVANCE MUST I BOOK?
We require 24 hours advance to book and confirm your reservation. You can call ANYTIME to see if there is space available.

WHAT IS YOUR CANCELLATION POLICY?
You must cancel 48 hours in advance to incur no charges. If you no not meet the 48 hour deadline you will be charged 50% of your total booking. NO SHOWS will be charged in full.

WILL I BE CHARGED IF MY CRUISE SHIP CANNOT STOP AT GRAND CAYMAN?
NO, you will not be charged for ship cancellation, bad weather, or equipment failure.

WHAT’S THE DIFFERENCE BETWEEN ISLAND TIME AND SHIP TIME?
The Cayman Island remains on United States Eastern Standard Time year round. We don’t change for Daylight Savings time. All tour times are booked on Cayman Islands (EST) time.

WHAT DO WE NEED TO BRING WITH US?
All you need is a swimsuit, towel, sun block and a big smile. All your snorkel equipment and swim vest will be provide for you on the boat. If you have your own equipment please feel free to bring it.

DO YOU PROVIDE REFRESHMENTS AND A SNACK?
Yes, coolers with fruit punch and water will be there for you to help yourself.

WILL YOU HAVE A PHOTOGRAPHER ON BOARD?
Yes, a photographer will be there to take the unforgettable look on your face as you mingle with the stingrays. On the way back in he will show you your pictures on a laptop computer and burn them to CD if you wish to purchase them. There are no obligations to buy your pictures, just have a good time taking them.